Hello and Welcome!
Get to know me!
Get to know me!
#Changeagent
I am a results-driven professional with a proven track record. Planning, developing, and implementing policies and procedures to enhance operational efficiency and drive organizational success is what I do best. With a strong background in training and development, I possess expertise in utilizing customer experience feedback from various sources to inform decision-making and improve the overall quality of care.
My key strengths lie in my ability to analyze complex data, identify areas for improvement, and develop strategic initiatives to address gaps in service delivery. I am adept at collaborating with cross-functional teams to ensure alignment with organizational goals and objectives. By leveraging my exceptional communication and interpersonal skills, I foster strong relationships with stakeholders, including customers, staff, and executives, to gather valuable insights and drive positive change.
Throughout my career, I have demonstrated proficiency in designing and implementing comprehensive policies and procedures that adhere to industry regulations and best practices. I am skilled in conducting thorough research, staying abreast of emerging trends, and adapting strategies accordingly. By proactively identifying innovation and process optimization opportunities, I have successfully enhanced operational efficiency, reduced costs, and improved customer satisfaction.
In addition, I am experienced in utilizing advanced data analytics tools and methodologies to extract meaningful insights from customer experience feedback collected from various sources, including surveys, focus groups, and social media. I leverage these insights to develop actionable recommendations to address concerns, streamline workflows, and enhance customer experience.
I hold a Master of Business Administration focused on Organizational Development Training. I continuously pursue professional development opportunities to stay updated with industry advancements. I am detail-oriented and organized, capable of managing multiple projects simultaneously and meeting deadlines under pressure.
Suppose you seek a dedicated professional leader who can strategically plan, develop, and implement policies and procedures while effectively utilizing customer experience feedback to drive organizational improvement. In that case, I am confident in my ability to contribute to your team and positively impact customer outcomes and satisfaction.
When I'm not at work, I love to kick back and enjoy my time with family and friends. Serving in my community is also a priority for me. Whether volunteering for a local organization or through my sorority of, Delta Sigma Theta, Inc., I enjoy reading, playing golf, writing, photography, and videography in my quiet time.
I love quiet time the most. This is when I feel no strain or stress and my mind can wander and think up new things. I love to create stories and ways to solve problems. I just released my first Childen Book.
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